PARTHRAJ PARMAR

- Responsible for dedicated customer projects in a cloud service provider in close cooperation with channel partners, Business analysts, and the developer team where I am a customer voice for the improvements in the system. - Analyze the repetitive issues and automate them. - A client concierge for operation review. - Product enhancement as per client feature request. - Understand the user business requirements, and provide consultation to clients on the use of the company’s technological solution.

-BSP integrations for Airlines, Travel merchant onboarding (Hotels, Tour operators). -Detailed log analysis to identify system bugs and report them to the development team. -Priority and resource allotments to the task force to manage backlogs. -Critical SQL database updates upon compliance approval. -Managing SLA and OLA with product users and internal stockholders in-order to decrease penalties. -Incident handling and on-call duty to assure system availability around the clock.

-CRM,Technical and Administrative Merchant on boarding (Travel, Digital, Consumer). -Credit card processing and troubleshooting. -System training to product users -Release monitoring and System maintenance after migration. -On time performance