Pak Tou Patrick To

- Serve as China related business experts for US team and customers to help gain more China related business. Customer gained e.g. 7-11, ZTE etc. - Ensure smooth operations implementation, coordinated in set up of new business, e.g. Flextronics etc - Monitor business between US Southern Region and China, Hong Kong and Taiwan, to enhance service level of the business, including process modification of current business operations procedures.

- Organize business opportunity study, increase the profitability per file in the study by 40% - Organize process improvement project for service level, decrease service discrepancy rate from 20% to 5% and improve customer queuing time by 23%. - Engage in customer satisfaction project, improve the containment solution proposal timeframe from 27.4hours to 5 hours. - Delegate leader of a team of 12 on cross trade business and counter office. Managed daily operations and team performance.

- Evaluate department operations and financial performance, provide figures and suggestions for management decisions. - Upgrade operations system with IT to improve operations efficiency and hence service level - Inspect company operations procedures, ensure the fulfillment on government requirements.

- Delegated team leader of 4 for Osram and Hp operations, executed vendor management and inventory management. Yearly revenue generated: USD 300,000

- Facilitated in different operations teams, established product knowledge on Trans-Pacific, Europe and Asia Pacific trade

- Double Major in Marketing and Management of International Business - Summer Exchange Program (2004) in Lyon, France