Patricia Pearson

SME provided networking technical support and product knowledge to Sr Inside sales teams, assisted K-12 customers by providing knowledge of Dell’s networking portfolio and how that can work within their E-rate needs. Collaborated with multiple cross functional teams to support the sales process. Submitted RFP’s to Proposals, and SOW requests to services for installation, once RFP and/or service requests approved, submitted bid request. See Resume for additional duties.

SME for sales support for extended service level support for APOS and POS commercial accounts for Latin America, Canada, Brazil and US. Resolved escalations and expedites for all order management processes. Liaison for sku management for creating new service level skus and reinstating disabled skus Liaison for tag team to correct service tag issues. See Resume for additional duties.

Internal auditor for monthly SOX compliance testing for revenue recognition and lease classification. Developed and implemented process improvements for audit testing, assisted with PwC audits. Documented and submitted policies and procedures in C360. Processed multi-system User access and Profile reviews for all Dell/DFS key and non-key financial systems terminated access for users not in compliance. See resume for additional duties

1999 - 2007 - Sr. Collections, Sr. Contract Maintenance, Sales and PPT Project team lead.

Credit and Collections Analyst, Legal secretarial assistant, Staffing assistant