Patricia Serb

• Unterstützung der GF im op. & admin. Tagesgeschäft • Optimierung & Steuerung der operativen Prozesse, Reisemgmt. • Interne & externe Korrespondenz (deutsch & engl.), Verwaltung vertraulicher Daten & Inhalte • Key Account Mgmt., Schnittstellenfunktion & Informationsmgmt. zw. Kunde, GF, Vertrieb, den Fachabteilungen und Logistikpartnern • Relocation & Integrationsmgmt. für ausländische Pflegefachkräfte sowie Begleitung vor und nach der Einreise; Beratung der Kunden während des Onboarding

• Unterstützung der Geschäftsführung im administrativen Bereich • Organisation und Durchführung von Meetings & Events • Vorbereitung und Begleitung von internen Aufsichtsratsitzungen, Jahresversammlung, etc. • Terminkoordination, Korrespondenz (Arbeitssprache Englisch), Reiseplanung • Büromanagement, Web Content Management

• high-level administrative support to the CEO • prioritize and manage information flow and communication • correspondence with clients and business partners • schedule meetings and develop itineraries, e.g. for business trips • manage calendars, send memos, take meeting minutes • coordinate meeting and workshop logistics • make domestic and international travel arrangements • liaise with book keepers, controllers and tax advisors • process and file invoices; basic financial management

Eigenverantwortliche Planung, Gestaltung, Organisation, Durchführung und Nachbereitung von Veranstaltungen; Implementierung von kreativen und technischen Dienstleistungen. Erfolgreiche Betreuung internationaler Kunden, Moderation und Terminierung der Kommunikation und kundenseitiger Entscheidungsprozesse. Budgetplanung und Controlling.

Planned and co-ordinated the logistic requirements for 80+ member focused events, hosting 4500+ attendees. Responsibilities included developing event strategies, planning budgets, and event promotion. Built and maintained relationships with partner organisations, sponsors, and co-ordinated event logistics with service providers and all stakeholders. Administration and maintenance of UK member database, customer support , corporate publications, and close collaboration with Board Executives.

Support to intl. TiE branches in strategic planning and development. Assisted the formation of new branches and management transitions through a rigorous, multi-phase methodology. Monitored the performance, identified gaps, and addressed areas of concern while implementing best practices and strengthening the global online network. Lead the development of event branding, design of print deliverables and event webpage. Responsible for publication and co-ordination of the overall communication strategy.

Eventmanagement, Betreuung Sponsoren

Worked collaboratively in a small design team on a diverse range of products from Editorial Design to Corporate Communication where I gained the following skills and experience: Strong project management skills with a goal-oriented approach to projects & strong conceptual thinking in addition to sketching / computer generated concept visualisation. Experience in developing corporate & brand identities, editorial design, annual reports, newsletters & direct mailings, designed high impact trade show displays.