Patrick Brog

Consultant for the IT/Telecom market.

Job Responsibilities • Coach, develop and motivate a team of Network Support Engineers, System & Software Engineers and Consulting Engineers. • Hire new team members, if and when applicable. • Conduct regular performance reviews with members in the team. • Be the front man in customer escalations. • Ensure proper escalation of “customer issues” to the equipement vendors. • Manage planning and availability of the engineers and projects. • If required visit customers to discuss, manage and resolve ongo

Job Responsibilities • Coach, develop and motivate a team of Customer Support Engineers. • Hire new team members, if and when applicable. • Conduct regular performance reviews with members in the team. • Ensure proper escalation of “customer issues” into the Engineering team. • Work directly with Software Engineering to get bugs fixed. • Be Technical contact point in Customer Service for one or more Key Accounts from Redback. The so called Focal Account Engineer. • Organize periodic reviews with thes

Job Responsibilities • Coach, develop and motivate a team of Customer Support Engineers. • Hire new team members, if and when applicable. • Conduct regular performance reviews with members in the team. • Ensure proper escalation of “customer issues” into the Engineering team. • Work on cases from customers and service partners by phone and e-mail. • Debugging and solving complex networking issues and reproduce issues in the lab. • Work directly with Software Engineering to get bugs fixed. • Be Techn

Job Responsibilities • Work on cases from customers and service partners by phone and e-mail. • Debugging and solving complex networking issues. • Reproduce issues in the lab. • Create work around for customer problems to minimize problem impact. • Work directly with Software Engineering to get bugs fixed. • Be Technical contact point in Customer Service for one or more Key Accounts from Redback. The so called Focal Account Engineer. • Organize periodic case reviews with these Key Accounts. • If req

Job Responsibilities • Work on cases from customers and service partners by phone and e-mail. • Debugging and solving complex networking issues. • Reproduce issues in the lab. • Create work around for customer problems to minimize problem impact. • Work directly with Software Engineering to get bugs fixed. • If required, go on-site with Key Accounts or other customers to solve critical issues.

Job Responsibilities • Work on cases from customers and service partners by phone and e-mail. • Debugging and solving complex networking issues. • Reproduce issues in the lab. • Create work around for customer problems to minimize problem impact. • Work directly with Software Engineering to get bugs fixed. • If required, go on-site with Key Accounts or other customers to solve critical issues.

Provide L3 technical support to customers in EMEA, work with engineering to solve software/hardware bugs. Team Leader of the Management Application group.

Total operational management of the company Ethernet Network, including 8 Unix Mini systems, 10 Novell File Servers, Windows NT servers and >600 PC's. Total operational management of the Nation Wide Area Network. Total operational management of the entire PC infrastructure for all sites in The Netherlands (Zoetermeer, Cuijk a/d Maas, Kampen and Putten) with a total install base of >850 pc's. Installation and Management of Nation Wide Fax gateways. Installation and Support of Digital company PBX with mor

Control and maintain all Novell File Servers & 600 connected PC's. Plan and advice budget for PC hardware and software and co-ordinate the IT HelpDesk (supervising 2 other employees).