Patrick Gebhardt

• Diagnosing straightforward faults and occasional complex investigation • Maintenance and repairs on faulty hardware including mobile phones, desktop and mobile computers • Give a written invoice of repair, parts needed, and estimate of cost to customer and get signatures where needed • Assisting users with technical queries, new equipment and software • Testing returned equipment and confirming serviceability.

• Provided customers with quality assistance through phone calls and emails • Accurately verified information and updated information databases, as necessary. • Offered new services based on the needs of a customer. • Redirected calls as needed and worked with my supervisor to address any outstanding issues or concerns

• Updating and monitoring IT user accounts • Providing maintenance support and break-fix solutions • Producing reports for senior managers • Providing technical support via helpdesk systems.

- Glasfaser-/ und Kupfermontage - Schaltung von Leitungswegen im DTAG Netz - Installation von Routern und Telefonen