Patrick Roose

Program management to implement an international secured logistic system using a renewed telecom infrastructure with a high availability, setup & drive the PMO, stakeholder management, suppliers involvement, team management and control over awareness, desire, knowledge, progress reporting of realisation of solutions, setup & conduct the transition, manage project risks, quality assurance & give exposure to communication

Give training to a very wide audience. - Introduction to UML, RUP to prepare data stability for Business Intelligence consumptions - Business Process Management/Improvement in practice (part of operational excellence)

Program / Project Manager Business Change Manager Transition manager Practice Manager Service delivery manager BID/Contracting Audit / Improvement

Give Business Process Management advise and methodology training, operation excellence to support the global expansion of ERP SAP standardization, setup the BPM toolkit (methodology, usage and implementation of BPM and BPMS for ERP) enriched and governed process documentation, select – prepare and support implementation of operation reference models in a supply chain

Empower cross-over structural improvements, cost reduction and energy saving by detailed re-engineering of processes and IT solutions (engineering, construction, procurement, logistics, transportation, distribution, stock management). Preceded by an audit of Business & IT processes (primary & secondary).

coordination between IT-management, business (stores in Belgium) and solution providers using a sourcing model. Programme coordination with stakeholders, responsible for implementation of new product channels & enhancements in the stores.

Assessment of service management processes and optimisation of governance Set-up strategic programmes and communication plan to address short & long term improvements to increase customer & employee satisfaction and cost reduction (levels: operational, tactical, strategical). Transition towards “the green concept” to become lean; first time right

Audit the current & future state (organisation, processes, services, production) to transform towards a uniform ERP/CRM platform. Set-up the business case, profit & loss, activity based cost application of lean management / manufacturing, stock reduction, optimisation of processing & procedures, reduction of losses (processes sales, production, after care) restructuring operations

Process alignment of service desks in Germany, France & Belgium. Enforce the improvement of the customer services of the helpdesk Identify and describe impacts that affect the way of working of the organization within the whole company. Determine the roles, responsibilities, complete set of processes, organisational changes. Determine training target groups, provide training.

Corporate IT/IS-transformation and merge the infrastructure of 2 companies by means of worldwide implementation of CRM / SIEBEL to improve sales & services at all affiliates.

merge 2 call centers and its infrastructure (processes, organisation, data & IT) of 2 companies towards an outsourced environment business: infrastructure & legacy for front-office, back-office