Paul Brothe

Geschäftsführer und SVP Worldwide Services. Responsible for all operations within the largest Nero entity, including all interactions with the employee works council, financial filings and other legal requirements. As Senior Vice President for Worldwide Services, responsible for all Human Resources, IT, Facilities, and Customer Service across all Nero entities, with teams in Germany, China, Japan and the United States. Successfully restructured the company through Kurzarbeit and a Transfergesellschaft.

Responsible for Quark’s customer service, technical support, product supply chain operations, and professional services. Consolidated operations in Japan, India, Switzerland and the U.S. to two call centers. Successfully aligned the customer support web site, implemented a virtual knowledge base, customer self help and on-line chat functions to anticipate a 40% reduction in call center staff and a 50% budget reduction.

Provided on-site executive leadership for Quark’s India Operations, including R&D, QA, Customer Support and Administrative functions - a combined staff of 440 employees. •Successfully restructured the India Operations, achieving a 50% reduction in both employee headcount and overall operations costs •Established and implemented process improvements, and monitored operational results. •Achieved increased productivity per person and delivered on all engineering deadlines. • Increased employee morale

Reporting to COO, provided interim executive leadership, established and implemented process improvements, and monitored operational results. Planned and implemented integration of CNT employees and operations in Europe. •As interim Vice President of Manufacturing, led manufacturing and fulfillment processes, achieving all production targets during period of highest production volume. •Interim Vice President of Central EMEA Sales, based in Munich, Germany, guided sales team to achieve increased quarter