Paul Brown

Responsible for defining and delivering solutions to the Business, driving change and restoring confidence through process and metrics.Drive Continuity and Disaster recovery solutions Define strategy for Services focusing on Incident/Problem and Change Management.Integrated Project and Service management strategies to deliver an end-to-end service concept (ITaaS concept). Skilled in all ITIL concepts.Define Proactive Problem Management process to reduce incidents & business downtime by 30%.

Senior Manager, Organise and align project, programme and budget priorities, manage business expectations, mentor junior positions and set governance within rapidly changing organisation. Manage UK roll out of Video over IP triple play solution.

Global programme manager of Cisco.Com. Orchestrating all development and changes. Managed risk and budgets of cross theatre teams. Successfully delivered global solutions for Video over IP, VoD, VOIP, Live Broadcasting and textual communications. Rolled out Cisco's first Active Directory solution.

Client facing consultant driving value case solutions to Financial institutions across Europe. Design, evaluate and deliver best in class networking solutions to real time dealing room builds. Worked closely with Reuters, Telerate, Bloomberg.

Supported real time data solutions across Europe (Reuters/Telerate/Knight-Ridder). Set up European Reseller community and acted as pre-sales support. InVision application support, managed the service and service management as well as mentoring and supporting all engineers within Europe.

Instructed and developed various technical courses ranging from computer hardware and operating systems to ‘IT in business’ for both internal staff and external customers (inc UK government agencies). Novell Network Instructor. Field support engineer on PC, Network and UNIX based platforms.

Field engineer on IBM 3270 and system 3X platforms. Became 'Field Expert' in Personal Computer support.