Paul Cheshire

http://www.nobillgates.co.uk

Responsible for delivering all levels of training for the core products, ranging from the fundamentals, such as ARS Administration - Parts 2 & 3 and Atrium CMDB Administering – Parts 2 & 3, all the way through to advanced training, such as Performance Tuning & Troubleshooting, Requirements Analysis Design & Development and Approved Technical Support (which culminates in a certification examination). Since 2005, I have also been delivering similar for Marimba and RBA

Monitoring branch systems with a variety of tools and utilities, including HP OPC OpenView, standard Unix utilities (telnet, ftp, etc.) and Sybase client utilities to ensure database integrity at the user level. Diagnosing and resolving problems with user and customer data and server/PC hardware and software. Liaising with third party and in-house suppliers and vendors where necessary to resolve problems with their respective hardware and software products. Partial user administration in customer database.

Responding to and resolving or managing the resolution of customer software and hardware faults on PCs and their related networks, servers and peripheral devices. Setting up and maintaining effective Helpdesk system with emphasis on accountability and escalation management. Supporting Field engineers on software and hardware issues. In house support for network installation, configuration and administration of NT Lotus Notes and MS Exchange on Netware and NT file and mail servers and IBM