Paul Mitchem

The IT Service Delivery Manager is part of the Senior IT Management Team reporting to the CTO. In this role I am responsible for the entire live production environment and hold multiple functions. Service Desk/Operations Manager Change Manager Vendor Manager

The Global Service Desk Manager is part of the Service Delivery Management Team. I report on the Service Desk’s performance against KPI’s and SLO’s to the Senior Management on daily, weekly and monthly basis. I identify training and development needs based on performance against these for all members of the team, based in the UK, Central Europe, Asia and the US. I am the point of escalation for all Service Desk Staff, and act as liaison between the different support functions. I provide personal Desk Side s