Paweł Gieniec

- Implementing and managing IT solutions - Maintaining essential IT infrastructure - Ensuring data security and backups - Contributing to IT strategy and continuity planning - Managing Hybrid Identities in AD and Entra ID - Configuring and deploying devices using Intune - Managing applications via Intune - Preparing and deploying scripts - Maintaining endpoint health - Handling security incidents with the assistance of the Data Protection Officer

- Providing second-line support for internal customers - Administering and supporting Microsoft 365 - Managing users and groups in Microsoft Entral ID (formerly Azure Active Directory) - Managing users and groups in Active Directory - Preparing and deploying systems through Intune and Autopilot - Preparing and deploying PowerShell scripts - Managing and deploying applications via Intune - Administering Group Policy Administrative Templates - Administering Synology business solutions

- Second line of support for international customers via ticket system; - Equipment preparation and software installation with MDT and SCCM; - Account, Groups, and GPO creation and management; - Printer and Print Server configuration and management; - ESET and Trend Micro antivirus management; - CCTV management; - Assets database management; - On-site support (company offices and warehouse);

- Assist Agents for technical and process issues day to day - Mentoring of Agents depending on skill level - Prepare and attend monthly and annual performance reviews with Agents - Define training need per Agent and analyse ticket data to identify knowledge gaps - Take part in creation of training strategy - Coordinating trainings between support agents and training centre - NPI for Agents. Cooperation with Client and attending Client’s technical reviews.

- Diagnosing faults in HP printers (Laserjet, pagewide, officejet etc.), - Remote supports for end-users and engineers - providing them with helpful knowledge, - Remote troubleshooting and problem solving for hardware and software issues, - Monitoring incoming and outgoing tickets in an internal ticketing system, - Monitoring the correct timelines (SLA) and ticket flow.