Pedro Henrique Cocola Fernandes

Perform triage, root cause analysis, debugging and troubleshooting across one-to-many Atlassian products.Respond to customer queries, via customer service portal and video-call.Identify customer needs and help end-users with the product in the correct way.Gathers and records detailed information from customers to assist in problem identification and resolution, exercises independent thinking in trouble-resolution skills.Provide case status and next steps to the customer and management according to Support o

Development of web and mobile projects on demand for clients of various sizes with focus on efficiency and responsiveness, technical support to customers, definition of project scope and organization of tasks.

Manutenção de relógio ponto, cadastro de novos colaboradores, análise de relatórios de banco de horas e horas extras, ajuste de parâmetros de convenções coletivas de trabalho.