Pedro Richieri

Employee, DC Operations Sys Admin, Continental AG

Lindau, Germany


Quality delivery
Project Leadership
IT infrastructure
Data Center Management
Performance Monitoring
IT-Incident Management
Network Security
Cyber Security
Disaster Recovery
Project management
ISO 27001
ITIL Service Manager
Lean Six Sigma
Cloud Services


Professional experience for Pedro Richieri

  • Current 2 years, since Aug 2019

    DC Operations Sys Admin

    Continental AG

  • 6 years, Apr 2013 - Mar 2019

    Technology Service Delivery Manager


    Manage nationwide, private industry service contracts, and service delivery. SLAs, KPIs service performance, customer satisfaction. Incident and problem management based on ITIL v3. Planning, installing, configuring and optimizing infrastructure for high availability & performance. Data centers, infrastructure systems, server and storage management (SAN, FC, iSCSI), virtualization (VMware), networking, cyber security, backup systems and disaster recovery.

  • 6 years and 2 months, Feb 2013 - Mar 2019

    Service Delivery Manager


  • 3 years, Jan 2010 - Dec 2012

    Service Delivery Country Manager


    • Warranty programs service delivery. • Service Metrics, P&L, KPI, SLA Monitoring and Manage. • Select, train, control and measure Service Channels and Partners. • Training and Certification programs management. • Lean Six-Sigma projects manager for reducing waste and optimizing process. • ITIL Project Management, Strategic Planning and Contract Negotiation.

  • 3 years, Jan 2007 - Dec 2009

    Infrastructure Leader & Account Specialist


    •Single point of contact (SPOC) for each site within area of responsibility. •In charge of 5 data center, lead operations, incident, problem and change management, IMAC and support services. •Manage the delivery of services to sites. Provide business and technical guidance to Customer and hp contacts as the Subject Matter Expert for sites. •Be the Transformation agent for supported sites. •Ensure quality of delivery. •Operational process integration and facilitation.

  • 6 years and 4 months, Sep 2000 - Dec 2006

    Service and Support Director

    Service IT

    •Manage, train and develop technical staff. •Equipment and parts Inventory and logistics management. •On-site and nationwide service and support delivery. •Administration of service work orders, incident tickets, client request assignments on each tech team. •Support escalation with brands and their support engineer’s divisions. •IT Administrator of Win Intel Servers, Unix Solaris and Linux, switching, routing and vpn.

  • 5 years and 9 months, Jan 1995 - Sep 2000

    Technical Service Manager


    •Team leader. •Administration of service work orders, RMA (return of material authorization), DOA (dead on arrival). •On-site and local service, support and ticket escalation. •Local Area Network Administrator. Microsoft (Windows 2000 & NT) and Novell Servers, Lotus Notes Server, Workstations (Windows 2000 & NT), Backup (CA ARCServe IT), Antivirus (CA Inoculate IT), network hardware, VoIP and WAN communications with the Main Office on USA. Contingency plans development and deploying of Y2K transition.

Educational background for Pedro Richieri

  • 4 years and 7 months, Jan 1992 - Jul 1996

    Electronics Engineering

    Universidad Del Trabajo Del Uruguay


  • English


  • Dutch


  • Spanish

    First language

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