Pedro Sala Valdés

Serve as specialist and solution sales consultant for clients needing services outside of SIA’s usual realm such as managed services including outtasking, outsourcing, and bodyshopping, etc. Analyse and determine potential business opportunities based on clients’ unique needs. Define, propose, and negotiate service level agreements (SLAs). Play key role in assembling proper teams based on technical skills as well as idiosyncrasies fitting with clients’ personalities.

Coordinated and led all strategic outsourcing initiatives for clients; included Telefónica Móviles, CISEM, Carrefour, and Banco de Santander, amongst numerous others. Managed all aspects of Systems Administration, Storage & Backup, Communications, and Security. Directed implementation of all new projects. Supervised, evaluated, continually developed, and determined salary for 66 resources, 5 department heads, and 61 technicians. Handled all incident, problem, availability, and capacity management.