Pedro de Sousa

Homeland security division

. Unterstützung IT-Leitung . Eskalationsmanagement . Systemadministration . Ansprechpartner für diverse Notwendigkeiten

- Support IT management - Escalation management - System administration - Customer Support - Contact person for various needs...

. Projektplanung (IT), Zeichnung und Aufbau der Architektur, Definition der HW/SW Anforderung für Identifizierungs- und Identitätslösungen für Regierungen und Behörden auf der ganzen Welt. . Erstellung von Dokumentation (Tech-Spezifikation; „Customer Approval Tests“; „Trainingsdok´s“, Installation & Maintenance-Guides. . Installation und Wartung von Hyper-V virtualisierten Umgebungen (Verantwortlich für Marokko Grenzkotroll, sowie Sao Tome „electronic Passport“ Referenzsystem).

... Manage 7 employee Client Support-Team ... Conflict management … SLA, satisf. survey "CS-Team” ... Budget; IT invests "CS-Team” ... Project mgmt, ticket system SysAID (IT; Facility Team & Finance) ... IT guidelines/standards ... HW catalogues (NB; PC´s & Server CAD-Farm) ... Price negotiation ... Managing ext. service providers worldwide ... Create forms, statistics & reports ... Help everyday Team-activity (AD; Windows EFS; Exchange…” ... Forecast, Budgets ... Business trips worldwide

... Configure and maintain Citrix XenDesktop CAD-Farm ... Responsible IT incidents and requests 21 locations worldwide (+800 computers & 1700 employees). ... Contact Person for on-site IT outsourced IT Partners ... Administration Active Directory with 4 different Domains ... Add/Change GPO, OU, Users, Groups, permission on mailbox or folders ... Asset management ... Project management ... Setup, config client systems ... Standby afterhours ... on-site and remote support Worldwide.

... Maintenance of all internal IT Systems including fixed and mobile communications and costs. ... Support pre and after sales ... Managing IT implementation and projects for Redislogar customers ... Control IT contracts and Asset Management

... Manage complete IT infra-structure in Portugal (3500 employees) 76 medical centres & over 220 blood collection points ... Project management/support new installation ... Manage 3 employees and all outsourced IT Partners (SLA; satisfaction surveys; contracts/costs) ... Elaborate IT trainings ... Budget,Forecast,Opex,Capex ... Setup Picture Archive and Communicating System (radiology) ... Negotiate IT HW catalogues and processes ... Asset Management ... Monitoring Systems (Server some clients)

... Software control and test ... Develop "scripts" (ScriptIt; KIX32) create automatic processes ... Responsible imaging process based on Norton Ghost ... Help make easier the daily work of our mobile engineers and HelpDesk technicians ... Support Continent ONLINE (SQL) ... Create automatic processes for HW install ... Support "InStorevision" project. ... Responsible Staples Engineer to support and training all IT technician’s

... Helpdesk activity in a 4 Man Team with 3 shifts per day. ... Support for store front systems called "ISS400" and computer equipment's that belongs to the retail group "Jerónimo Martins (*)" * The group Jerónimo Martins include in Portugal more than 350 stores like: Feira Nova (no more available) Pingo Doce, Lido Sol (stores in Madeira island) and Recheio (Cash and Carry). After 9 months i switch directly to the Fujitsu headquarter in the Customer Support Team for all Retail clients

... Responsible for the retail front office system (26 tills) and (+/- 30) client computers/printers ... Support users in all software solutions installed in the store ... Installation of all active and passive components like cables, Switches or routers for new terminals based on Microsoft or UNIX ... Maintenance and repair of all hardware problems on computer, server and printers ... Control correct workflow and functionality of the internal retail software ISS400 from ICL/ Fujitsu Portugal.

... Test and repair ... Installation and maintenance Novell and Windows operating systems (Windows 3.1 and WfW 3.11) ... On-site system technician ... Phone support aftersales ... Setup, repair and installation matrix and laser printers (especially OKI)

... IT All-rounder in a 4 employee company ... Purchase and Sales responsibilities ... on-site Support Technician ... Developing solutions under CLIPPER 5.1 ... After Sales ... Helpdesk

... Member of a 3 men Team to support all German and Scandinavian branch offices of CGM Germany (more than 500 computers) ... IT support Hard, Software and Token Ring Network ... Installation, configuration and maintenance Novell Network(Netware 2.15 SFT until 3.11) ... Support for MS-DOS 3.x until Novell DR-DOS ... Software Setup and Support Lotus Symphony, Lotus Notes, Electronic mail (Dr. Neuhaus) and any other solutions like Harvard Graphics

... English ... Spanish ... German Geography ... Computer Science ... Biology ... Sport and Physics