Per Nygaard

A combined role between the region West South Europe (29 countries), and the sub region West South Europe Central East (14 countries) with the following task: Regional task + Creating Multi vendor care delivery model. + Case quality check + Internal GCC Customer satisfaction survey + Cost reduction activities for the GCC + Sales support Sub Regional task + Outsourcing management + Multi Vendor Care Transition Project Management

Customer Relationship Management in Care phase including improvement of customer satisfaction and identifying upselling opportunities, Care business management related to contract renewal process, care business planning and analysis and sales and profitability development, and Operational management including provision of Care services and monitoring how Nokia Siemens Networks meet the customer SLA.

Based at the Nokia Siemens network office in Belp as FLMS/SIM Line Manager Responsible for 25 Persons doing country wide Maintenance on the Orange Switzerland GSM and UMTS network. Responsibilities have included: •Tracking of SLA and KPI •Contract negotiation with the customer •Budget planning •Financial Controlling •Organise training for the staff. •Know how insurances •Quality insurance •Staff planning •Targets settings for the team •Coaching 4 Team leaders

Based at the Siemens office in Bern as Technology Leader GSM-R / Project Manager Responsible for the full operational Management of the GSM-R Maintenance part, Responsibilities have included: • Project Manager GSM-R Maintenance & RNCC • Tracking of SLA and KPI • Life Cycle Management • Contract negotiation with the customer • Budget planning • Financial Controlling • Outsourcing of some operational task • Answer to RFQ´s for Mobile Network in EU • Process and Procedure design.

Based at the Siemens office in Bern as the Head of Service Mobile GSM-R. Responsible for the full operational Management of the GSM-R Responsibilities have included: •Build-up a Maintainace and Operation organisation for a GSM-R network •Interview of candidates and final decision to employ Permanent employees. •Liaison with recruitment agencies to provide contract staff. •Resource and Budget planning (Budget 6,2 Mill. €). •Build-up a Network Management Centre for 24 hours surveillance

Brought in as one of a team of 3 individuals with an array of wireless background. The objective of this team was to observe, analyse, make recommendations and execute those. That is to observe the efficiency and operational effectiveness of the present organisation. Part of the analysis had included comments and recommendations on how to improve the organisation structure, •Successfully reorganised approximately 50% of Operations (500 employee) to provide higher efficiency with personnel

Based at the Siemens office in Bern as the Head of Service Mobile UMTS. Responsible for the full operational Management of the UMTS pre activity (implementation and Maintenance part).

Employed by Siemens, based at Orange as the Maintenance Manager /Trainer. Responsible for the full Operational Management of staff who maintain the BSS part of the Orange DCS 1800 Nokia DX 200 Network.

•Organise the work for the field engineers. •Level 2 Maintenance on the BSS network. •Configuration changes on the BSS network. •Software upgrade and CD change on the BSC and BTS. •Follow the integration of new BTS's, BSC's and DMR •Training of new field engineers •Support to level 1 and OMC. •Process and Procedure design

Here my job was to support and train dealers and Panasonic service centres in the Panasonic GSM phones plus reporting to the factories in Japan and UK.

General Management