Perran James
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Perran James
- Current 38 years and 1 month, since May 1988
IT Helpdesk/Services Manager
Rowan Dartington & Company Limited
Manager of an IT Helpdesk and part of a team of IT specialists responsible for maintaining the company’s IT Infrastructure, this includes network diagnosis and hardware installation and maintenance. Consumables stock control and purchasing. Providing user support at all levels including senior management, including branch offices using remote access software. Evaluation of new out-of-house computer software. Provision of technical advice and support for end user queries.
- 3 years and 10 months, Aug 2006 - May 2010
IT Network Manager
Clevedon School
Managing a team of 3 IT Support Engineers, including task allocation, training, staff appraisals and disciplinary issues if required. Day to day delivery of IT services, including ongoing maintenance, support and upgrade of Network infrastructure. Planning refresh of hardware, including new installation and maintenance. Consumables stock control and hardware purchasing and negotiation of deals. Management of software and hardware licencing Providing end user support to 2nd and 3rd line levels.
- 2 years and 5 months, Jan 1986 - May 1988
IT Trainer
Manpower Services Commission
Creating bespoke training plans, dependent on individual training needs. Planning and scheduling training sessions. Providing training to members of the general public in the use of Microsoft and Sage software products.
Sprachen
English
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