
Petar Djordjevic
Werdegang
Berufserfahrung von Petar Djordjevic
- Bis heute 2 Jahre und 1 Monat, seit Mai 2023
Sales Manager Europe
ET2C International
- Bis heute 5 Jahre und 5 Monate, seit Jan. 2020
Regional Sales Manager
SunValley Group, Zebao, ZBT International Trading
- 5 Jahre, Aug. 2015 - Juli 2020
Project Manager IPTV
Panasonic Marketing Europe GmbH - Wiesbaden, Germany
- 1 Jahr und 10 Monate, Feb. 2012 - Nov. 2013
Product Manager/Product Development Manager
SBB - Serbia Broadband d.o.o. Belgrade, Serbia
Residential Product Strategy, Development, Design: PayTV, Broadband, Telephony Bundles & Pricing Strategy Market Analsys Activities & Product Roadmap Pricing Fixed line Launch Project MVNO Project – mobile virtual network operator project FTTB/H Project – new high speed broadband product Wifi hotspot zone Development of Requirements for Technical Department Sales & Promo Campaigns Sales & Customer Service Training Post-acquisition product alignment and development
- 1 Jahr und 5 Monate, Okt. 2010 - Feb. 2012
Product Manager - Business Marketing
Vip mobile d.o.o. Belgrade, Serbia - member of telekom austria group
SOHO/SME Strategy and Product Portfolio Management Market Analysis Project Management, Product Profitability Analysis Pricing Policies and Price Plans development Coordination with Business Sales on Sales Activities Assisting Business Customer Serivce in Call Center Product Design Acquisition Promotions and Sales Push Activities Coordination will all relevant departments Special Promo Events Trainings for Business Sales and Customer Service
- 7 Monate, Apr. 2010 - Okt. 2010
Content and Performance Center Manager
Vip mobile d.o.o. Belgrade, Serbia member of telekom austria group
Leading the team for ensuring proper competences and performance in CS IVR Design, Skills, Workforce Management Optimization of processes & systems used in CS Optimization of company processes Knowledge Base Management Coordination of activates that initiate customer contact Revenue Boost activities Setup of Retention Process Single Point of Contact to Marketing & Product Department Participation in all major projects in the company Social Media Customer Interaction Letter Management
- 10 Monate, Juli 2009 - Apr. 2010
Residential Contact Center Manager
Vip mobile d.o.o. Belgrade, Serbia - member of telekom austria group
Manager of Residential Contact Center inside Customer Service Department of a mobile operator with more than 100 employees Service Level and Customer Satisfaction Monitoring and Management Service Level and Customer Experience Strategy and Processes Change/Complaint Strategy and Processes Budgeting and Budget Controlling Employee Hiring, Development and Motivation
- 2 Jahre und 5 Monate, März 2007 - Juli 2009
Content Management Expert
Vip mobile d.o.o. Belgrade, Serbia - member of telekom austria group
Member of the Start-up team ensuring quality launch of Customer Service Knowledge Sharing Process Front-line applications development in Customer Service and Sales Process optimization Design of Customer Service services (self care, IVR, SMS, info campaign) Single point of contact to Marketing Departments Participation in all major projects in the company on behalf of the Department
Ausbildung von Petar Djordjevic
- 2 Monate, Sep. 2013 - Okt. 2013
Management
Belgrade Business School
Sprachen
Englisch
Fließend
Deutsch
Gut
Russisch
Gut
Serbian
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