Petar Marjanovic

Cisco Virtual Internetworking Support Engineers (VISE) -Support Field Engineers for all Cisco products job - Delivering action plans to field engineers on part replacement activities - Carrying out action plans to remotely restore network services at customer locations - Apply analytical skills and technical knowledge to resolve product and network problems of moderate complexity - Support all Cisco products, installation, replacement, etc - Provides support on a world-wide basis.

Analyzing problems, performing troubleshooting on various equipment (network, servers, power...) communicate with site technicians, other NOCs and company's clients. Monitoring, troubleshooting and configuring: - IP/MPLS infrastructure - DWDM Equipment - Access network(HFC, xPON, WiFi) - CMTS - Provisioning - Systems and server(DNS, Mail, Radius) - WiFi hotspot network - B2B support - IBM Maximo (TSRM/SCCD) - IBM NetCool/Omnibus - Trouble ticketing

My main tasks were: Windows desktop administration (Windows XP, 7, 8, 10) Network equipment (L2 / L3 DELL, Cisco, D-Link) Administration of WIFI network Computer hardware maintenance Windows Server 2008/2012, Unix, Apache, Tomcat Mail system (Exchange 2007/2010/2013) Virtualization technology (Hyper-V Server) Databases administration (PostgreSQL, SQL Server) Backup and storage solutions HTML and PHP