Peter Brooke

Managing stakeholder engagement between the quasi autonomous HMRC Trader Support Service (TSS) & HMRC Operational (CSG), Compliance (CCG) and Other Gov Depts (DEFRA/DAERA) & BorderForce. • Owned the relationship between HMRC Programme team, Outsourced Delivery team (Fujitsu) & the impacted HMRC Internal stakeholders. • Reported to the programme lead ensuring appropriate communication (2 way risks) & readiness for each major 6 week delivery. • Mentored & handed over to Permanent HMRC Senior Manager

T-Impact provides Consultancy and support to BPM and UiPath Robotic Process Automation to Local Government, NHS and Legal customers. • Reporting to CEO with responsibility to keep the delivery function progressing • Recruit and mentor new Head of Delivery • Make significant improvements to the Delivery process – balancing cost with capability to deliver

Managing the Programme of Organizational change to allow the Functional and technical split of the TalkTalk Business Direct organizaiton from the Talk Talk Group.

Managing IT Transformation Programme to realize significant improvements to Sales/CRM, MI-BI, SelfServe Portal & App, Service Management, and IT Infrastructure & ESB Enablers. • Directly responsible for 4 PMs delivering in-house & outsourced projects at 5m delivering 15m revenue benefit • Brought to the role as the programme had slipped 6 months and 2m cost. Identified significant opportunities for improvement – and achieved some change with recommendations for the next programme.

Managing the Programme of delivery commitments for customer, in-house and New Product Developments: • customer projects: (600 site DSL migration, 300 site WAN with 2 site resilient data centres, Cloud products) • new product developments: (FTTP, O365/Skype for business, AWS/Azure Cloud) • organization/infrastructure projects: (24X7 support centre migration) • mentoring junior project management resources.

Helping with Vendor Selection, vendor management and delivery of ServiceNow in support of Service Desk, Sales & Marketing, Contract Management, Project Management, Survey & Knowledge Management Provisioning, Service Management, Field Engineering, Finance & Asset Management.

Project manager helping deliver Pega Decisioning (NBO, NBAA) as part of a major transformation programme to improve customer experience.

Helping deliver products, whilst introducing appropriate levels of project governance and control, so as to increase delivery reliability, transparency and reduced risk without compromizing innovation. Projects: Programme to relocate Hosting service after organizational acquisition, and delivery of various propositions (Lync, SIP Trunks, Office 365, EoFTTC, Hosted PBX) direct and through channel partners.

UK Broadband, (UK's largest commercial holder of national radio spectrum) has rolled out 4G LTE to launch mobile data services under the Relish Brand I had responsibility for • Management of all information systems: selection, integration, enhancements, and developments. • Vendor relationships/management. • Building and leading the IS team. • IS budget management. • Working in partnership with all business areas and ensuring that systems meet business requirements.

Part of very small Tesco team delivering Broadband, with the help of multiple partner organizations. Project Managing a portfolio of projects managing the outsource development and business teams. Projects include Performance Test (outsourced to India), Strategic Online Project (outsourced to UK with interface to Indian development), MPF for OLO customer acquisition.