Peter Savvateev

• Increasing gross sales volume by 12% in 3 months through improved sales and customer service operations. • Coaching, supervising 20 team members and leading the sales force development processes. • Awarded the bank’s high performance ranking (measured by total sales levels and financial results).

• Launched and successfully developed the new micro-offices sales channel (micro-offices network) in the territory, increased sales by 80%, within 7-months. • Led the sales force hiring, coaching, and supervision processes, resulting in implementation of economic efficiency per sales unit. • Mentored, developed and motivated the team of 3 unit-managers.

• Arranged and introduced effective approaches to coaching and administration the sales force, resulting in consistent growth of sales volume by 15% each quarter. • Launched centralized sales network supervision, mentored and developed a team of territory managers. • Led the corporate call center startup, resulting in successful introduction of telemarketing and direct sales.

• Led the development of short-term strategy, successful reaching 1.7 thousand client operations per day. • Created effective call center operational management model, resulting in improvement of service level ratio by 30 %. • Created an effective 30-day training system for new employees.

• Led a 15-member team responsible for customer service processes’ standardization and improvement. • Started up and developed the team from recruitment, hired and coached all the team members. • Created methodological foundations for main service-procedures resulting in increasing effectiveness and allowing the launch of the first step to improved CRM. • Conceptualized and launched the customer service policy resulting in significant improvement of the service quality level and customer feedback.