Dipl.-Ing. Petr Soshnikov

Lead of Software Application systems support group in investment and brokerage business. Analysis of software vendors for meet the business users requirements and IB customers. Processed software vendor relations (Moscow Exchange, Bloomberg, Reuters, etc). Installation and configuration of front end and back office investment software modules.

- Application software support of internet trading systems (Quik, Alfa-Direct). - L2 client support of key customers and staff users. - Software implementation and project management.

Supervise over a department of customer support and administration of Internet-trading software (equity market, bond market, derivatives market). Resolve clients technical problems, install software. Software upgrade, resolve technical issues, monitor server side technical systems. Provide customer service. Interaction with back office, custody, IT staff for resolving clients issues. Carry out continuous interaction to software developers using JIRA and external software provider technical support team.

Supervise over a department (5 experts): Staff recruitment (hunting for resumes, interviewing), instruction, target setting and follow-up. Managed over project of implementation of new internet trading system software. QA, Change management, problem solving of software systems.