Philipp Marotzke

• Providing comprehensive information to chapter members about programs, workshops, and other matters of interest via online social media platforms and e-mail. • Creating and maintaining a favorable image of the chapter working for the professional development of our members by: (a) keeping membership informed of chapter projects, activities and upcoming meetings, and (b) announcing relevant professional information viewed as beneficial to the members.

• Providing a professional account management service to a key public sector client, requiring excellent interpersonal and communication skills • Analysing client specifications and liaising effectively with internal technical and administrative staff and the customer to ensure customer requirements are met to the highest standard

• Communicating with my peers regarding various aspects of the course and share those to members of staff. • Organizing meetings with other MA and MSc program course representatives • Creating and implementing plans for new upcoming events (public lectures, guest lectures)

• Developed public tenders and bid proposals by researching and combining essential information and statistics to ensure the creation of competitive business proposals; mastered use of LCS Verdi software. • Maximisation of Search Engine Optimization (SEO), using Google AdWords to attract new website visitors and expand brand awareness. • Created and implemented IMC campaigns on Facebook.

• Acted as the first point of contact at the 5 Star hotel’s golf desk. This involved booking golf matches and tournaments and required accurate scheduling and attention to detail. • Interacting confidently and professionally with customers, ensuring a high level of customer service at all times.