Piotr Kanownik
Angestellt, UX Design / Mentee, Amazon
Berlin, Deutschland
Über mich
💼 Aspiring Junior UX Designer 🎯 Passionate about Complex Problem Solving 🎓 Master of Arts in Applied Linguistics (2020) 🗣 4 Languages (PL, EN, DE, ES) Top 5 CliftonStrenghts: 1. Relator 2. Communication 3. Individualization 4. Responsibility 5. Analytical
Werdegang
Berufserfahrung von Piotr Kanownik
- Learning methodology and collecting practical experience under guidance through Amazon Mentoring Program - Conducting user research (card sorting, tree testing etc.) - Interviewing users - Creating UX artifacts (personas, user flows, user stories, empathy maps etc.) - Analyzing complex data to find room for improvement (Google Analytics)
- Providing IT support (reporting & fixing bugs, customizing & updating product pages) - Analyzing and improving the internal knowledge bank (IA) - Providing EDI support (EDI set-up & message errors) - Processing FinOps queries (AR, AP, chargebacks & disputes)
- Created process documentation (process maps, standard operating procedures and manuals) - Helped build and/or improve process models - Helped build a knowledge management database (IA) - Created training materials - Assisted employees with HR-related queries via phone, chat and ticket system
- Created core process documentation (i.e. process maps, manuals, message templates) - Coordinated team and organized workflow to increase performance - Trained colleagues in the knowledge transfer phase as their SME - Processed invoice disputes in SAP for DACH markets - Handled dispute escalations - Created financial documents such as credit and debit notes
Sprachen
Polnisch
Muttersprache
Englisch
Fließend
Deutsch
Fließend
Spanisch
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