Piotr Kanownik

- Learning methodology and collecting practical experience under guidance through Amazon Mentoring Program - Conducting user research (card sorting, tree testing etc.) - Interviewing users - Creating UX artifacts (personas, user flows, user stories, empathy maps etc.) - Analyzing complex data to find room for improvement (Google Analytics)

- Providing IT support (reporting & fixing bugs, customizing & updating product pages) - Analyzing and improving the internal knowledge bank (IA) - Providing EDI support (EDI set-up & message errors) - Processing FinOps queries (AR, AP, chargebacks & disputes)

- Created process documentation (process maps, standard operating procedures and manuals) - Helped build and/or improve process models - Helped build a knowledge management database (IA) - Created training materials - Assisted employees with HR-related queries via phone, chat and ticket system

- Created core process documentation (i.e. process maps, manuals, message templates) - Coordinated team and organized workflow to increase performance - Trained colleagues in the knowledge transfer phase as their SME - Processed invoice disputes in SAP for DACH markets - Handled dispute escalations - Created financial documents such as credit and debit notes