Plamen Dimitrov

SCCM Administration, applications and OS image design, creation and deployment GPO design and management Application packaging expertise Coordination of software packaging activities provided by a near-shore delivery team Creation and development of application packaging standards, processes and procedures based on the customer needs. Creation and development of software delivery processes and concepts, transition and transformation projects and designing solutions in the field of endpoint operations

Application packaging, virtualization and deployment of software across the enterprise based on standards, best practices and pre-established criteria using technologies such as Microsoft Installer, App-V, PowerShell, VBscript, Batch, Microsoft System Center. Creation of custom OS images using MDT and SCCM. Testing of deployments in the end-user environment.

Provide technical guidance/directions and take ownership of all relevant projects within the program. Develops Architecture Specification deliverables that map customer business requirements within End User Workspace. Enable development of Capability and drive technical competency globally for Workplace Management Services Drive relevant training and certifications as per roadmap, liaise with Portfolio Team Drive standard processes and tools Define and obtain sign off on Standard KPI's, SLO/SLA's

Develop and implement integrated solutions based on standardized technology, tools and processes. Provide management of a client's workplace environment by delivering a mix of automated and personalized services. Bring clients tested, reliable, and repeatable service and support. Application packaging and distribution for Microsoft Windows platforms (Windows installer and Microsoft System Center/SCCM) as well as application virtualization for Citrix Xen-App, Microsoft App-V, etc.

Escalation point for all service calls that could not be handled by the initial team. Chasing tickets with other teams within the Adecco UK&I IT Department. Managing end-user escalations. Managing 3rd party engagement when required. Reporting major issues to other IT teams and communicating them to the business. Collaborating with other teams to provide high quality support

Delivering first contact technical support to end-users via telephone and email. Identifying and resolving users' software and hardware problems addressed over the telephone and email using remote access tools. Logging and documenting customers' issues, troubleshooting performed, diagnose and resolution in a ticketing tool. Escalating service calls to a relevant 2nd or 3rd level support teams.

Controlling the end-to-end process of delivering short animation movies. Coordinating teams engaged in the animation life cycle - from script drafting, through storyboard, hand-drawn animation, computer animation, sound and video assembly, lip-sync.

International Law, International conflicts and crises, history.