Predrag Milenkovic

- Responsible for 2 clients, three eBanking platforms, 13 Teams (77 colleagues), - Solving problems and removing impediments in operational domain; supporting and relieving teams from non-technical issues, - Jointly developing and supporting Client’s transformation to Agile frameworks (Disciplined Agile Delivery), - Consulting client about the optimal paths to reaching the goals (teams composition, hiring planning, roles needed, promotions of colleagues),

Freelance Consultant experienced in full project life-time cycle (from market research, through bid preparation, technical / proposal writing, project implementation to successful closure). Experienced in EuropeAid, USAID, EBRD and other sponsors' bid procedures. Domain mostly Information Technology, but expanding in other areas (Environment, Sustainability, Water, Infrastructure).

- Assigning project roles of team members based on project requirements, time frames and budget, - Managing resource requirements (staffing, workload (scope), time management) of projects, based on available information, - Consulting the company to prioritize signed off project work based on analysis of strategic importance, tasks outstanding, resources and deadlines, - Creating, or participating in the creation of project documentation, - Building a knowledge base of each client's business and objectiv

- Conducted user support for advanced system for electronic reporting (the ERS), - Estimated user's inquiries and reported bug fixing requests to the software vendor when needed, - Conducted courses for new ERS (adult) users following the syllabus developed, - Provided support for users in managing their business processes through the advanced web application, - Monitored and managed hardware problems issues,

- Ensured the smooth functioning of the installation of the procured hardware and software at the key project counterparts - Established and managed IT help desk service within the project counterpart's premises - Established and maintained IT business relationships with the counterparts to enable appropriate and effective IT operations - Planed , prepared and delivered courses /training according to the needs of the project and software system designed - Compiled course materials and other documents such a

- Workstation / Network setup, maintenance and administration, - Complete hardware / software / user support for high end multi media workstations, - OS : Win 2000 Professional; migration to Win XP Professional, Novell NDPS, Mac OS, - System and Anti Virus (including Anti Spyware) protection of workstations, - Teaching staff, faculty and students in use of hardware / software / LAN resources, - Participation in Wireless Network Setup and maintenance, - Multimedia Lab (high end, multi platform) maintenance

- Designed, installed and implemented 10/100 Base-T Ethernet, network topology, - LAN Administration, maintenance and expansion, - Parallel Administration: Win 9x, Win 2000 (Server / Professional), migration to Win XP, - Programmed database driven Intranet ASP pages,

- Designed and implemented the complete corporate network, - Built Server and Workstations, upgraded existing workstations, hardware / software / network maintenance, - Installed Microsoft Windows 2000 Server / Windows NT Workstations, configured and connected Win98 stations, - Installed and configured business software applications (the complete Microsoft Office suite (97, 2000, XP[2002]) and accounting software), - Trained employees in use of equipment and software;

- LAN administration and expansion, - Performed migration from Win3.1, Win95, Win98 to Win NT and Win 2000, - Trained staff in use of workstations, software and documentation, - Served as the Assistant Branch Manager for English language clients, - Acted as the General Manager Deputy/Substitute when needed;

- Served as the Assistant Branch Manager for interpreting and communication with local companies, - Researched and analyzed local market to optimize effort / profit ratio, - Analyzed and facilitated system that led to sale increase;

- Team interpreter for observers from 19 different nations, - Served as liaison between observers and government agencies, - Assisted observers in adjusting to local culture, customs and laws and regulations;