Premton Xhafa

Responsibilities: • Creating, communicating, and implementing the organization's vision and mission • Leading the development and implementation of the overall organization's strategy • Dedicated Server Administration • Web Developing Technologies: ITIL, Microsoft Windows 10, Windows Server 2012, Hardware, Software, MS Office 365, MS Windows 10&11, ActiveDirectory, Android, IT-Security, Wordpress, CMS - Content Management System , MYSQL, Network Administration, VMware, Backup&Recovery, cPanel, WHM.

Responsibilities: • Created and supported all company technological infrastructure Hardware & Software • Upgraded, repaired and configured computers, application software, servers, and various other peripherals. • Maintained and monitored the server room, the wireless network, and other server • infrastructure. Technologies: Windows 7,8,10&11, Microsoft Windows Server, MS Office 365, Network, Administration (LAN/WAN), ActiveDirectory, Software Configuration (Updates, Patches, Fixes), Backup & Recovery, VPN

Allianz Group is an outsourcing company based in Kosovo with 60 Employees. It is in partnership with companies in Switzerland. Responsibilities: • Identifying business intelligence reports and data. • Identify and review KPIs and develop BI data and warehouse strategy. Technologies: Windows 10, Data mining, Tableau, data visualization, IT Administration, Network Administration, VPN, VMware, Local Ticketing System

Responsibilities: • Monitoring and maintaining networks and servers. • Active Directory Administration (Creating user accounts and performing access control.) • Documenting processes, as well as backing up and archiving local and cloud data. • Ticket Solving CRM (IT Admin&Support level 3) Technologies: Windows Server 2012 R2,Windows 10&11, dedicated server, MS Office 365, JIRA, Network Administration, Hardware Maintenance, Printers, Mobiles, Cloud Servers, cPanel, WHM, Backup & Recovery

Responsibilities: • Install and configure software and hardware • Maintain, repair and upgrade the operating system including hardware and software • Active Directory Administration • Monitor the performance of existing computer systems and IT infrastructures Technologies: Windows 7, Microsoft Office, Windows Server, Network Administration, Hardware Configuration, Software Installation-Updates-Patches, Printers, Mobiles, cPanel, WHM, Backup & Recovery.

Responsibilities: • Performing basic problem solving and assistance on various software applications and hardware systems for department users and/or the university community. • Creating a positive Student & Teacher experience • Quickly resolving small or easy-to-manage issues • Performs routine technical assistance and maintenance duties Technologies: Software, hardware, networking, communications, Local Ticketing System.