Priscila Calisto Marques

Respond to customer queries in a timely and accurate way, via customer service portal, video-call or chat. Identify customer needs and help end-users with the product in the correct way. Create support cases articles to help to share the knowledge with the team, the customer, and the end-users. Responsible for a customer account, assuming the responsibility for metrics, quality, reports, technical meetings with the customer and team mentor

Providing level two support for all the Dell and the EMC users helping them with their needs. Our team is responsible for helping the users enrolling the app Workspace ONE Intelligent Hub VMware, on their mobile devices to access their work email, calendar, and works apps- anywhere, anytime, and on any devices.

Check list of the airport controlling the quality of the cleaning, IT and maintenance; Executive international aviation monitoring; Assistant of Airport Operations, boarding rooms and lobby; Embarkation and disembarkation of authorities; Control of Finds and Lost, recording the delivery and return of found objects; Customer service, telephone and attendance to customers;

Work at Two Fifty in Dublin taught how to be strong and respect all the kind of jobs. In the last that I have worked there I worked helping the chef's Marcelo who had patience to teach me how to cook. Working as kitchen porter; Chef assistant;

Pousada Xixo Escultura is a family hotel located in one of the most famous tourist cities in Brazil. I worked for more than 7 years in this company in several sectors, from the choice of company name, housekeeping management, guest experience, development of success cases to attract more clients, quality of services provided, marketing and publicity of the Pousada through social networking, procurement of materials and supplies, recruitment of employees.

Courses which I have taken were: Creative Marketing and Cost Management Tourism Law and Tour Operations Market Research and Cost Accounting International Marketing and Human Resource Management Media Trends and Event Management New Technologies in Tourism Management