Qendrim Sinani

Monitoring and maintaining networks and servers. -Upgrading, installing and configuring new hardware and software to meet company objectives. - Implementing security protocols and procedures to prevent potential threats. -Creating user accounts and performing access control. -Performing diagnostic tests and debugging procedures to optimize computer systems.

- Handling and coordinating support requests from clients , offices in Europe as well as end-user support. - Initial treatment and evaluation of system messages from clients centralized data center as well as initiation and coordination of further measures. -Installation of PC and notebook workstations. -Support the team in the administration of a complex hosting infrastructure for 180 locations in 23 European countries. Active participation and further development of an ITIL supported service structure.

-Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations. -Performing disaster recovery operations and data backups when required. -Troubleshooting, diagnosing and resolving hardware, software, and other network and system problems. -Replacing faulty network hardware components when required. -Maintaining, configuring, and monitoring virus protection software and email applications.

Responsible for Technical Support and Maintenance of IT systems inside the company and clients. Install, update and repair of hardware and software and troubleshooting of related issues. Respond to requests for hardware and software and keep the network systems up to date.