Quézia Nunes

- Overseeing daily operations, ensuring a smooth guest experience and efficient workflow. - Managing reservations, check-ins, and customer inquiries. - Coordinating housekeeping and volunteers tasks to maintain high accommodation standards. - Resolving guest issues and implementing strategies to improve service quality.

- Supervise the reservations team, ensuring efficient and effective handling of all bookings. Collect and manage reservations from OTAs. - Assist the reception team with check-ins, check-outs, and other front desk tasks to ensure smooth operations. - Handle direct reservations, providing personalized service to guests. - Manage after-sales activities, addressing any issues or inquiries from guests to maintain high satisfaction levels.

- Greet people from various countries, primarily English and Spanish-speaking, to sell tours. - Handle the receipt of payments and manage transactions. - Responsible for opening and closing the cash register, ensuring accuracy and security. - Serve as a tourist guide on boat trips and city tours, providing informative and enjoyable experiences for guests.