RAMYA MATTA

• Monitored transactions, analysed flagged activities, and made informed decisions to safeguard customer funds. • Identified and blocked fraudulent payments, detecting money laundering patterns. • Conducted outbound calls to customers regarding suspected fraud, ensuring effective questioning without bias. • Investigated cryptocurrency payments across platforms like Coinbase, Binance, and Kraken.

• Assisted in drafting employment contracts, variation agreements & formal documents. • Communicated effectively across all organizational levels, addressing employee inquiries and complaints. • Supported recruitment efforts through headhunting, interviewing, and hiring candidates.

• Consulted clients on tax matters, reviewing financial data and addressing queries. • Ensured accurate maintenance of client records, minimizing tax liabilities with strategic deductions. • Prepared and filed tax returns for individuals and businesses, ensuring compliance. • Researched tax issues to optimise deductions and minimise liabilities. • Assisted clients with audits, gathering financial data and collaborating with auditors.

• Provided fraud-related customer support via telephony, resolving queries at first point of contact. • Participated in team meetings, contributing customer feedback to improve service processes. • Built professional relationships with peers to enhance fraud resolution efforts. • Managed sensitive customer data in compliance with company policies and regulatory standards. • Identified opportunities for process improvement, contributing to enhanced services and efficiency.