ROBERTA VIROLI

Operations sea-air-truck import/export

Trade Lane Manager Assistant, DHL Global Forwarding, Shanghai (CHINA) Jumped on the challenge to start a new role in a new country and quickly learnt the role of assistant to the Trade Lane Managers Team. The proactive role contributed to the group efficiency and the goals achievements were unanimously recognized.

Ocean Freight Export, DHL Global Forwarding, Bologna (ITALY) Managed the export of Caterpillar and its suppliers from Italy to global destinations, meeting and exceeding regularly the customer satisfaction goals with focus on the bottom line. Among the achievements:  On-time performance: 100% on monthly base  Quality of information: 100% on monthly base The team successfully managed an incredible volume increase of +40% year-over-year against deadline pressure without disrupting the customer s

Air Freight Export, Danzas AEI, Bologna (ITALY) Coordinated the Air-freight for export and domestic product lines. Acted as the liaison between customers, customs and shipping carriers.

Ocean Freight Export Specialist, Danzas S.p.a., Cesena (ITALY) Focal Point in Italy for the whole Israel Sea-freight exportation market. The function was created to develop the Italy-Israel business, with following tasks: - Management of all the activities of the forwarding agent in Israel; - Coordination of operations with particular care for documentation issues; - Sea-freight quotations. Thanks to the natural enthusiasm, accomplished in a short period the goal of stabilizing a regular service to

General Manager Assistant, Orogel Deep Frozen Products, Cesena (ITALY) Worked hard to make the difference in any area that needed help, delivering constant results through numerous secretarial and operative tasks: - Daily communication with foreign suppliers, orders follow-up and expediting; - Supply-chain management activities (production requirements needs, order quantities); - Quality check, claims and continuous improvement process; - Business meetings and travel arrangements.