ROXANE LOVOI

Client portfolio area EMEA, Asia, non EU and subsidiaries. Preparation of technical specifications on non-standard items, creation of sheet products Management controls on various products, followed by final proof, relationship with Department Methods, Planning, Production and Quality Treatment of assets, return merchandise, disputes with customers / forwarders Send samples and request creations Organization of transport (air, sea) Master of Incoterm, customs

Account management EU Zone via EDI system Backlog, stock management and delivery co-ordination Roots causes’ analysis Customer Service Weekly reporting Direct order deliveries production site to clients (India)

Client and supplier account management EU Zone Backlog, litigation, claims, stock returns Stock billing clients Export order management North Africa / French Overseas Departments and Territories zones Price list definition to clients Material procurement with suppliers ICO and non ICO Direct delivery transfer orders production site to clients

Client/supplier & inter-site claims management Stock returns, delivery notes follow-up Stock management, purchase order processing, European supplier follow-ups EMEA, USA, Egypt, Brazil zones order processing Backlog and order follow-ups, incoterm calculations Accounts claim processing Sample creation and mailing to international zone Account management, weekly orders, forecast and monthly reporting New client/supplier account creation, client price-list updates Articles creation and nomenclature