Raffael Schustermann

Cornerstone OnDemand (NASDAQ:CSOD) is a global leader of cloud-based talent management software solutions. Over 28 million users across 191 countries rely on Cornerstone to maximize their potential, develop their skills and foster new levels of collaboration. Cornerstone empowers some of the world’s leading organizations, to engage their workforces and leverage people performance for greater business results.

• Headed and managed a team of 5-10 account managers, analysts and client support agents • Responsible for the sales of financial products to institutional and private clients • Analyzed the DACH Region and created business plans to find growth opportunities • Analyzed sales figures to forecast future sales volumes for profit maximization • Held seminars and online webinars for clients • Prepared and delivered training seminars for the entire sales department (up to 50 people)

• Set up and managed a renowned luxury watches and jewelry store • Arranged all legal and administrative duties for branch set up • Headed a team of 1-5 employees and defined their work responsibilities • Developed local market strategies to increase customer base and sales • Controlled inventory and managed stock levels

• Managed key accounts • Headed a team of 1-5 account managers, creating client support strategies for the German market • Build up the German desk, developing market strategies targeted to increase customer base • Developed marketing and customer retention programs • Developed market specific promotions customized to end client needs • Trained new employees

• Developed business solutions for German speaking customers • Created concept-based search programs for e-commerce to improve financial performance • Managed the product integration process remotely and at client site • Responsible for pre-and-post sales on technical and operational level • Maintained daily contact with customers for product support • Created external and internal documents for professional services department

• Managed homepage-development for Austrian high tech companies Clients included: MSN Austria, MSN Switzerland, MSN Turkey • Monitored, edited and published client sites Created templates for MSN website, Prepared monthly editing schedule and statistics Content coordination, Basic graphic design Clients included: Microsoft Austria, Hewlett-Packard Austria • Managed events with 400 participants for new product launch

• Managed restructuring of the HP Services homepage • Coordinated content with business unit managers • Created and presented status reports • Designed content and graphics of promotional materials, presentations and adverts