Rajarshi Ghosh

• Created a new work process of procurement resulting in a reduction of lead time from 42 days to 24 days. • Automated the interpretation of data using VBA for the purpose of demand planning. • Analyzed data on Tableau to create a map which increased the visibility of medicines in the African region. • Monitored stock levels and placed orders of antiretroviral drugs to suppliers based in USA, China and India.

• Conversed with energy customers based in UK via email and live chat to handle complaints. • Achieved more than 100 positive reviews from clients consistently for seven months. • Demonstrated the usage of personalised responses which increased the customer satisfaction score to 80%. • Managed accounts on SAP by recording meter readings, preparing bills and correcting discrepancies. • Reported on inefficiencies in the turn-around time of 400 advisors using Index Match and VLOOKUP.

Management Consulting, Supply Chain Management, Project Management, Strategic Marketing

Financial Accounting, Auditing, Taxation, Financial Management, Principles of Marketing