Ralf Klintworth

- Delivered a strategic review that led to a 40% increase in monthly active usage - Successfully increased annual revenue by 20% within my portfolio of enterprise clients - Expanded accounts by strategically scoping and delivering custom engineering services, resulting in 10% increase in contract value - Developed a high-performing team focused on Central Europe's key accounts, including resource management, training, and client service delivery to ensure exceptional customer experience

- Enhanced B2B CX Program: Resulting in increased satisfaction scores by 23% through methodology, data visualization, and closing-the-loop enhancements - Enterprise Digital Transformation: Led digital adoption in large enterprises, boosting user engagement by up to 25% across channels like in-app and website feedback - ARR Growth: Achieved a 156% ARR license expansion, showcasing skills fostering trusting client partnerships

Created Enterprise Program Specialist team in EMEA servicing Enterprise clients as well as the Qualtrics Partner Network - Managing accounts with $4.2 million Annual Recurring Revenue - EMEA Team CSAT (average 4.8+) - Collaboration during establishing Standard Operating Procedures (SOPs) for global processes, definition of roles and responsibilities - Collaboration in definition of Statements of Work (SoWs) - Realise Program-specific documentation for our customers