Raluca Georgiana Iosif

Customer Service for major clients of the Eastern Europe subsidiary located in Salzburg Monitoring Service Quality Workflow Optimisation

Rentability analysis for key accounts

Wind Energy Project Planning

- Co-operated in the customer basis development of the following markets: Italy, Central and Eastern Europe; - Updated the homepage; - Researched specific product markets to identify new opportunities for the photovoltaics export: subventions, tax breaks and government grants, specific technological requirements and standardisation, logistics, etc) .

- International Sales and Customer Care: Pre-Sales and After-Sales activities; - Negotiated prices, quotes management, backlog management; - Coordinated product planning and insuring the availability of the requested products with the aim to improve customers’ satisfaction (quick response times, lead times, volumes, estimated arrival times, forecast management); - Responsible of logistics process management, credit issues and payments.

• Cooperated with the Key Account Manager and Sales Executive in order to organise, maintain and develop our position on the forwarding market; • Acquired new clients by communicating, negotiating and selling in Italian, Romanian, German and English; • Profit center management; operational management of the orders; making good use of empathy, capacity to take best decisions in the shortest possible time and under high stress circumstances in an intercultural environment.

Entrepreneurial Strategies and Cases Operations Research & Management Negotiation Organisational Development

Micro- and Macroeconomics Industrial Marketing & Management Accounting & Controlling Europäisches und Internationales Wirtschaftsrecht Corporate Finance PR etc