Rameez Fredericks

Administrative Assistant Assistance in Policy wording, Statistical Tracking of Policies, Process Management and Assisting clients with regard to Hospitality Insurance

Provide Clients with Financial Advice Administer both Protection and Wealth Creation solutions Marketing savings, market the Old mutual Brand, Max Investments and Greenlight Cover Intensive customer services Daily record-keeping of customer’ activities Adhering to company procedures and policy Customer queries and complaints

Complied with all Sales Manager Outputs Management of Inbound and Outbound Sales Teams Coaching, Quality Assessment and Compliance focus Management of sales compliant processes within team Responsible for networking & relationship building with key stakeholders Ensures delivery of customer service relating to the development, appoint, coaching & mentoring of sales consultants Keeps up to date on sales trends related to call centre, Sales employment trends and sales management in general Manages the achieve

Handling in- and outbound calls Marketing savings, market the Old mutual Brand, educational and funeral plans to public Marketing life cover policies Intensive customer services Daily record-keeping of customer’ activities Adhering to company procedures and policy Customer queries and complaints Management of Inbound and Outbound Sales Teams Coaching, Quality Assessment and Compliance focus Management of sales compliant processes within team Responsible for networking & relationship building with

Call Centre Agent Selling Old Mutual Group Schemes Marketing savings, market the Old mutual Brand, educational and funeral plans to public Marketing life cover policies Intensive customer services Daily record-keeping of customer’ activities Adhering to company procedures and policy Customer queries and complaints

N1 - N3