Ramona Heine
Angestellt, Digital Project/Client Manager, Reply
Milan, Italien
Werdegang
Berufserfahrung von Ramona Heine
Bis heute 4 Jahre und 10 Monate, seit Dez. 2019
Digital Project/Client Manager
Reply
Bis heute 10 Jahre und 9 Monate, seit Jan. 2014
Project Team Leader
Jobrapido
- Project design (KPI, risk management) - Select cross-functional team members - Prepare project plan (obtain director’s approval) - coaching & motivating, training & supervising - creating team spirit and encourage teamwork - coordinating daily / monthly activities of team members by setting up a monthly project / activities plan - establish personal & business goal - Track and analyze project (results) - Frequently reporting to stakeholders / directors
2 Jahre und 4 Monate, Okt. 2011 - Jan. 2014
Online Operations Coordinator
Jobrapido
I’m leading a multicultural team of Online Operations Associates / Specialist and Content Developer. I am supporting my team when it comes to website quality and technical problems and as a team leader I establish / introduce team goals & objectives. • Project planning • Monitoring of ongoing activities and tasks • Support to team members (tasks, activities, operational issues, etc.) • Adjustment of activities in case of setbacks • Training and development of team members • Performance evaluation
1 Jahr und 6 Monate, Mai 2010 - Okt. 2011
Website Specialist
Jobrapido
Responsible for the traffic of 5 country websites Main responsabilities: • Customer Service • Content Management • SEO (Search Engine optimization) / Linkbuidling • Translations • Creation/Management of site’s configuration • Analysis and reporting in regards to site’s performance / Google Analytics + Alexa • Management and up-dating of website • Market analysis of country/geographic area
3 Jahre und 5 Monate, Jan. 2007 - Mai 2010
Junior Website Assistant / Senior Website Assistant
Jobrapido
Main responsibilities: • Customer Service • Content Management • SEO (Search Engine optimization) • Translations • Creation/Management of site’s configuration • Analysis and reporting in regards to site’s performance • Management and up-dating of website • Market analysis of country/geographic area
1 Jahr, Jan. 2007 - Dez. 2007
Secretary
Markab Consulting Srl
Main responsibilities: • Secretarial services as well as translations from German into Italian
1 Jahr und 5 Monate, Sep. 2005 - Jan. 2007
Au - Pair
private
1 Jahr und 1 Monat, Nov. 2002 - Nov. 2003
Customer Care Assistant
Deutsche Messe AG, Hannover
Main responsibilities: • Responding to telephone inquiries and complaints • Communicating appropriate options for resolution • Logging customer calls
Ausbildung von Ramona Heine
Gerschau und Kroth Werbeagentur
Economics and languages
Berufsbildende Schule 11
Sprachen
Englisch
Fließend
Deutsch
Muttersprache
Italienisch
Fließend