Randolph Jay Leonor

Global Travel and Expense specialist responsible for maintaining and improving existing processes including payment process of BTA cards, reconciliation, project management, supplier relations, strategise new solutions in creating more efficient T&E process with Concur as well as managing procurement reports. IT procurement including contracting and fulfilment.

Account management specialist for the Asia Pacific region and provides day to day support of the client's integrated travel and meeting program (ITM) as well as provide strategic direction for the Asia Pacific region. Actively review technology and process to identify opportunities for enhancement. Provide customer service to the client and internal stakeholders through excellent problem solving skills, facilitate decision making process and exceed SLA and KPI standards.

Represents online and offline carriers in Singapore in improving and increasing sales, group and corporate ticketing, assist BSP and non-BSP agents, perform pre-flight and post flight check, coordinate with passengers and counterparts across our network for flight interruptions and irregularities and finally provide the travel agents the latest marketing promotions in Singapore.

Served as part of Gulf Air team in Manila in the operations department mainly as a reservations and ticketing agent, worked closely with sales and marketing department in increasing seat factor, group and corporate ticketing. Flight Clearing as a Pre-flight Controller, yield and capacity management. Produce daily and weekly forecasts and maintains high enrollment of our Frequent Flyer Program.

Global Room Reservation for InterContinental Hotels Group including the InterContinental Hotel and other brands of the group such as Holiday Inn, Holiday Inn Express, Crowne Plaza, Hotel Indigo, Staybridge Suites and Candlewood Suits. Handle inbound calls from customers, assist hotel bookings, reservations, changes and cancellations. Generate new business opportunities and hit daily targeted revenue.