Rashmi Ravi
Werdegang
Berufserfahrung von Rashmi Ravi
- Bis heute 8 Jahre und 7 Monate, seit Nov. 2016
On Site L2 Application Support Lead
TCS / Deutsche Bank AG
Application: DB Output Management System. Produces bank statements, trade confirmations, etc (> 1.4B pages/year, 5 countries) • As on site lead, triage incidents: impact, priority, root cause, solutions • Make real-time decisions on system resources • Manage 5-6 offshore staff • Manage change deployments start to end • Liaise with appl. owners and support teams from across Europe and India • Managed monitoring system upgrade • Analyzed functional work flow, reducing response times
- 1 Jahr und 4 Monate, Aug. 2015 - Nov. 2016
Offshore L2 Support Engineer
TCS / Deutsche Bank / Offshore
Application: DB Output Management System. Produces bank statements, trade confirmations, etc (> 1.4B pages/year, 5 countries) • Documented the entire application based on handover sessions from vendor to TCS • Built up KB • Configured monitoring, and defined support procedures • Reverse engineered source code into detailed system flow chart • Analyzed, prioritized and resolved incidents • Liaised with support teams of upstream/downstream systems • Set up from scratch Oracle DB and JBoss/Tomcat
- 1 Jahr und 5 Monate, Apr. 2014 - Aug. 2015
On Site L2 Support Engineer
TCS / Deutsche Bank AG
Application: ECMS is the Germany wide mission critical backbone for the Deutsche Bank cash (ATM) and non-cash (BT) infrastructure. • End to end support, from monitoring events to analysis to initiating resolution • Initiated incident management calls with business stake holders • Designed monitoring dashboard for the combined Postbank / Deutsche Bank ATM infrastructure • Configured and operated 24/7 Geneos + Kibana monitoring • Liaised with other teams • 24/7 on-call support / rotation
- 2 Jahre und 4 Monate, Jan. 2012 - Apr. 2014
Offshore L2 Support Engineer
TCS / Deutsche Bank / Offshore
Application: DB Output Management System. Produces bank statements, trade confirmations, etc (> 1.4B pages/year, 5 countries) • Documented the entire application based on handover sessions from vendor to TCS • Built up KB • Configured monitoring, and defined support procedures • Reverse engineered source code into detailed system flow chart • Analyzed, prioritized and resolved incidents • Liaised with support teams of upstream/downstream systems • Set up from scratch Oracle DB and JBoss/Tomcat
- 3 Jahre und 9 Monate, Apr. 2008 - Dez. 2011
System Engineer
Tata Teleservices Ltd
Application: iCharge_VOLUBILL (Online Billing for Data Browsing) • Analyzed and resolved customer’s rate calculation and billing issues • Developed and deployed Java code changes for rate calculation • Tools & Technologies: Oracle DB, Toad, Java, Eclipse, Linux, Symphony workflow
- 6 Monate, Nov. 2007 - Apr. 2008
Professional Training
TCS Initial Learning Process
Successfully completed intensive training program in Java, C++, Linux, PL/SQL, Oracle, and other subjects
Ausbildung von Rashmi Ravi
- 3 Jahre, Juli 2004 - Juni 2007
Computer Applications
Bharathiyar University, Udumalpet, Tippur Dist, India
Sprachen
Englisch
Fließend
Deutsch
Grundlagen
Hindi
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Tamil
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Mayalayam
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