Ratnesh Kumar Gupta

Technical Project Manager for SaaS/AI projects. Owned SOW, scope, timelines, risks & delivery governance. - CRM integrations: Stripe, Zoho CRM, Zendesk, Google Drive APIs - RAID logs, forecasting & PMO reporting - Requirements workshops & stakeholder alignment - Architecture & delivery roadmaps - Jira workflows & automation rules improving predictability by 20-30%

Delivered 90% on-time releases; led Sprint Planning, Standups, Demos & Retrospectives. - Improved system reliability by 40% via microservices enhancements - Built KPI dashboards for executive risk reporting & forecasting - Increased team velocity by 30% through backlog refinement - Jira dashboards for C-level reporting: throughput, risk heatmaps, release readiness

Led end-to-end SaaS delivery for EdTech platform serving 10K+ users. Managed $1.5M budget, SOW, scope & risk. - Oversaw UX, QA, DevOps & vendor partners for integrated web experiences - Developed complex API integrations (video, payments) - Implemented Agile delivery governance improving release quality

Owned product vision, roadmap, SOW & end-to-end delivery for e-learning/commerce platforms. Managed $1M budgets & vendors. - Scaled team from 4 to 12 engineers - Introduced Scrum ceremonies, QA automation & governance frameworks - CRM workflows for onboarding, subscriptions & account management

Led Agile teams delivering cloud-based SaaS & e-commerce solutions.\n\n• Reduced AWS costs by 70% via performance tuning & architecture optimization\n• Introduced KPI & reporting frameworks for improved delivery visibility\n• Hands-on development & code reviews for backend modules

Scope of responsibilities: Planning and conducting cross-browser usability testing against W3C. Testing and validating work produced as part of the development process.Developing advanced database driven websites & systems including ecommerce. Working with a multi-disciplinary team to convert business needs into technical specifications. API integration in our system. Creation and updating of the WSDL files for current API

• Singly handled projects from start till end. • Used framework Code Igniter for the development of the websites with MySQL as database. • Requirement gathering for the project. • Included the technical setup and configuration, through documentation and an extended technical support. • Strategically planned and programmed applications. • Development of E-Commerce website

• Developing website and web applications using PHP, JavaScript, Ajax, JQuery • Development of Android application • Understand the business and functional requirement • Development and implementation of core functionality and support tools

• Developing website and web applications using PHP, JavaScript, Ajax, JQuery, core Java • Development of reusable code • Understand the business and functional requirement • Implementing the SDLC in the project development.