Raul Fernandez Potrero

• Working in GOA GAMES, video game division of France Telecom as Community Manager for League of Legends since game released • Provide reports on localization bugs/errors [spelling, grammar and coherence] • Provide customer’s support through in game chat or email. • Elaborate and translate documents and feedback for game developers based in the +customer experiences. • Prepared feedback to marketing department and work close to art studio to deploy the new content

• Working in GOA GAMES, video game division of France Telecom as SME CSR for MMORPG Warhammer Online: Age of Reckoning since the game was released. • Identify functional bugs, reproduce them and report to QA department. • Provide reports on localization bugs/errors [spelling, grammar and coherence] • Provide customer’s support through in game chat or email. • Preparing technical guides for in game common issues and as Technical SME. Provide advance Technical Support (hardware and software).

• Work by Telefonica at NOC of Banco Popular one of the most important banks network in Spain,. As Team Leader in the Voice communication department, I managed a team of 4 people in shifts of morning and evening. Management near to 1500 ISDN lines connect to switchboards some of them with PSTN backup.Deal with escalation in order to fix urgent or difficult issues.