Ravi Gupta

• Monitoring Team performance and activity • Holding meetings; discuss task delegation and review issues • Conducting briefings, trainings/refresher sessions as required, Knowledge Sharing • Performing audits and quality checking • Team Productivity and Quality output improvement • Maintain SLA’s with regards to AHT, Cross Sell and Up-sell requirements. • Working with the team in making sure C-SAT is achieved through constant and conscious efforts

# Reporting to the CEO, Founder of the organization. # Working with the Microsoft Partner Program managers to visualize, create and implement the marketing campaigns. # Planning and managing Marketing campaigns. # Analysing and executing the marketing campaigns.

# Reporting to the Director of Operations, Encodex and President, viaLanguage Inc, Portland, US. # Handling an estimated monthly business of $ 150,000 to $200,000 USD with the team. # Planning and managing the resources & people # Analysing and executing the process # Leading operations and planning the infrastructures. # Building the team and conducting the training, appraisals and reviews of team members. # Updating the status and working in coordination with US Counter parts.

# Managing execution of over 4 processes along with a team of 40 people # Maintaining the Reports for the Processes # Conducting Time and motion analysis for defining the tasks and targets # Planning career path for the team members and imparting training

# Accountable for Information Planning and Management: # Involved in maintaining, updating, adding data for the client database. # Led efforts for pilot project execution with a team base of 8. # Managed the floor with a team base of 38. # Awarded “Star of the Month’ # Received client appreciations for efficient performance. # Effectively interacted with client and successfully handled Quality Assurance & Process Documentation.

Human Resources and Industrial Relations

Geography