Reis Jose

Manage the Patient Services Supervisors team through effective communication; Ensure that company administration, policies and procedures and operational changes are maintained and implemented; Maintain staff levels through managing absence levels, holiday requests, improving retention and effective recruitment of staff; Analyse the relevant budget; Undertake any other duties as prescribed by manager and within scope of skill and capability;

Monitor/implementation of service delivery standards to the client; Take responsibility for the training and development of staff; Demonstrate high standards of customer service; Taking responsibility of the machinery and consumables;

Providing the highest level of customer service, meeting & exceeding needs of both internal and external customers; Providing credit card authorizations over the phone in the Credit cards department; To receive, record and where appropriate, investigate customer complaints following agreed procedures; Whenever possible provide assistance to the Bank operations team; Create an environment that induces an easy and friendly experience for customers through highly professional service level;