Remo Glaser

Global Product Manager for Desktop, Workstations, Screens, Notebooks, Printer and Peripherals; Managment global requirements; Definition and implementation of global strategy, Defining global standards; Optimizing hardware and related costs (TCO); Vendor releationship, Create and assign workorders for our offshore engineering (India); global interface for all Client hardware; Leading global technical hardware meeting for all divisions

and Poject Manager of the WXP Program (Migration of NT4 to Windows XP). Coordination and devolopment of new client concepts and usage patterns; Design and definition of new core build; Coordination of the client hardware RFP; Definition of working environment; Establish new concept for workplace types; Resource planing and management; Defining targets for assosiates, coaching and devolopment

Build up and restructuring activities; Responsible for the client build and client hardware as well periphery devices; Establishing and implementation of test procedures; global interaction with the Requirments organization; Requirements engineering (Feasibility study, decision making process and baselines); Interaction with 2nd and 3rd level service organizations; Process optimization of the introduced services; Resource planing and management

Devolopment and of new services and processes; Ressource planing and management; Associate performance management and improvement activities; Regional contact for strategic IT requirements; Define and implement strategy for IT consulting department; Local Project responsibility for - Monitor exchange, - Printer standardization, - Desktop renewal and lifecycle management, - Notebook introduction;

Teamleader deputy; Cosulting and customer support; Hardware, software, releases and updates installations, Server maintenance (NT, NOVELL), Backup, Restores, support and troubleshooting; User administration and authorization

Cosulting and customer support; Hardware, software, releases and updates installations, Server maintenance (NT, NOVELL), Backup, Restores, support and troubleshooting; User administration and authorization

Service Strategy; Service Design; Service Transition; Service Operation; Continual Service Improvement

System Engineering, ICT, Recht, Organisation, Security- und Riskmanagement, Projektmanagement, Evaluation, Management Information Systems (DWH, Mapping, Datenorganisation), Budgetierung, Kundenzufriedenheit sicherstellen, Configuration Management