Remo Glaser
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Remo Glaser
- Current 11 years and 9 months, since Sep 2014
Head Integration & Voice EWP
www.six-group.com
- 7 years and 11 months, Oct 2006 - Aug 2014
Global Product Manager
UBS AG
Global Product Manager for Desktop, Workstations, Screens, Notebooks, Printer and Peripherals; Managment global requirements; Definition and implementation of global strategy, Defining global standards; Optimizing hardware and related costs (TCO); Vendor releationship, Create and assign workorders for our offshore engineering (India); global interface for all Client hardware; Leading global technical hardware meeting for all divisions
- 3 years, Oct 2003 - Sep 2006
Teamleader Client Product Management - global expansion
UBS AG
and Poject Manager of the WXP Program (Migration of NT4 to Windows XP). Coordination and devolopment of new client concepts and usage patterns; Design and definition of new core build; Coordination of the client hardware RFP; Definition of working environment; Establish new concept for workplace types; Resource planing and management; Defining targets for assosiates, coaching and devolopment
- 5 months, May 2003 - Sep 2003
Teamleader Client Platform and Hardware Product Management
UBS AG
Build up and restructuring activities; Responsible for the client build and client hardware as well periphery devices; Establishing and implementation of test procedures; global interaction with the Requirments organization; Requirements engineering (Feasibility study, decision making process and baselines); Interaction with 2nd and 3rd level service organizations; Process optimization of the introduced services; Resource planing and management
- 2 years and 1 month, Apr 2001 - Apr 2003
Teamleader Support IC and IT Consulting
UBS AG
Devolopment and of new services and processes; Ressource planing and management; Associate performance management and improvement activities; Regional contact for strategic IT requirements; Define and implement strategy for IT consulting department; Local Project responsibility for - Monitor exchange, - Printer standardization, - Desktop renewal and lifecycle management, - Notebook introduction;
- 1 year and 1 month, Mar 2000 - Mar 2001
Teamleader deputy PC and Server Support
UBS AG
Teamleader deputy; Cosulting and customer support; Hardware, software, releases and updates installations, Server maintenance (NT, NOVELL), Backup, Restores, support and troubleshooting; User administration and authorization
- 1 year and 2 months, Jan 1999 - Feb 2000
IC Supporter
UBS AG
Cosulting and customer support; Hardware, software, releases and updates installations, Server maintenance (NT, NOVELL), Backup, Restores, support and troubleshooting; User administration and authorization
Ausbildung von Remo Glaser
- 1 year and 3 months, 2013 - Mar 2014
ITIL Expert
Service Strategy; Service Design; Service Transition; Service Operation; Continual Service Improvement
- 1 year and 2 months, Mar 2000 - Apr 2001
Wirtschaftsinformatik
Informatiker mit eidg. FA
System Engineering, ICT, Recht, Organisation, Security- und Riskmanagement, Projektmanagement, Evaluation, Management Information Systems (DWH, Mapping, Datenorganisation), Budgetierung, Kundenzufriedenheit sicherstellen, Configuration Management
Sprachen
German
C2 (Verhandlungssicher / Muttersprachlich)
English
C1 (Fließend)
Danish
A1-A2 (Grundkenntnisse)
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