René Wloch

Account Management for myToys (Toys and Kids Fashion) and mirapodo (Shoes and Adult Fashion) on Amazon, Zalando, OTTO, About You, Limango, eBay and KLINGEL - Content optimization: Data mapping and data management - Reporting: Tracking of KPIs and business analysis - Pricing: Setting up pricing strategies based on market conditions, such as profitability, turnover, etc. - Online Marketplace Marketing: setting up PPC campaigns - People management: Onboarding new colleagues, hiring of working students

Operative support of online marketplaces (eBay, Amazon, Check24 and Idealo) - Price and inventory management - Monitoring KPI's and data analyses to derive recommendations for action - Processing of cancellations, returns, clarification cases and customer evaluations - Data maintenance for offer optimization under SEO consideration - Implementation of marketing campaigns (paid ads) - Deal management including operational handling (from sourcing to invoicing)

- accepting customer enquiries, complaints, questions about invoices & enquiries about technical challenges (like reserving ports and lines, measuring & resetting lines) - handling customer enquiries by phone and via e-mail - offering faster & more personal solutions by researching on the customers social media profile - distributing customer requests to my colleagues according to their skills & writing styles