Riad Dalipi

•Delivered high-quality customer support using chat-based and AI-assisted technologies, ensuring a positive user experience. •Responded promptly to customer inquiries and resolved issues following established Application Support Playbooks. •Triaged support tickets by gathering key information, identifying issues, and reproducing problems for accurate resolution. •Assisted users with alternative workflows and system configurations to overcome application limitations.

Responsible for translating complex business requirements into scalable software solutions. Managed SQL databases, developed RDLC-based reports, and maintained comprehensive documentation. Facilitated user training and UAT processes. Collaborated with cross-functional teams to deliver tailored system features. Oversaw issue tracking and release management using Jira and Git to ensure alignment with business objectives.

• Managed company financial operations, including payments for goods, expenses, and tax obligations • Recorded and maintained banking transactions in financial systems/software • Prepared and processed payroll across organizational units • Produced periodic financial reports to support business decision-making • Ensured accuracy and compliance in financial processes and documentation

Official recognition of foreign academic degree by the Central Office for Foreign Education (ZAB), Germany, in 2025.