Ricardo Lenga
Bis 2021, Life Insurance Product and Customer Experience Director, Citibanamex
CDMX, Mexiko
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Team focus executive with broad international experience in the insurance and bancassurance market for Latin America. Strategic approach to fully assess the company; results oriented with solid technical, analytical and commercial capacities. Strong communication, leadership and interpersonal relationships skills. Focus on short-, medium- and long-term results through developing the appropriate product in the correct channel for the right customer, empathizing with its needs. Deep business understanding obtained throughout 20+ years of international experience in diverse roles both local and regional, such us Product, Compliance, Actuarial and LoB leader. Vision and strategic thinker, based on a holistic insurance understanding, I can identify and manage key drivers of the company obtaining the right impact on the end results. Solid ability to develop teams, leveraging on a multicultural experience. High flexibility and quick understanding of complex and dynamic information.
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Berufserfahrung von Ricardo Lenga
Bis heute 13 Jahre und 6 Monate, seit Apr. 2011
Regional Insurance Product Head
Citibank
Responsible for bankassurance in Andean (Colombia, Peru & Venezuela) and Central America. Leading a team nine local Product Managers. The position includes negotiation with Insurance Companies, finition of the products to be sold, definition of the sales channels,etc.
2 Jahre, Mai 2019 - Apr. 2021
Life Insurance Product and Customer Experience Director
Citibanamex
2 Jahre und 10 Monate, 2017 - Okt. 2019
Insurance Product Compliance Head for Life, P&C and Assistances
Citi5 Jahre und 6 Monate, Nov. 2005 - Apr. 2011
VP Life and Accident and Actuarial Head
Internacional de Seguros S.A.
Life and Accident Line of Business Head, including underwriting and operations. Actuarial Head for all the company´s lines of businesses (Life, Health and P&C), managing the Blue Cross & Blue Shield license. Annual presentation to AM Best (New York). Report: CEO. Team: 8 direct and 50 indirect reports. • Redefinition of the products and commission strategy, increasing the company revenue and improving the relationship with key brokers.
2 Jahre und 2 Monate, Okt. 2003 - Nov. 2005
Commercial Planning
Omint S.A.
Creation, development and implementation of new plans with active participation in the pricing process. Preparation and control of the commercial budget. Quoting and presenting special plans for important customers. Competition product and price analysis. Support and training of the sales force. Analysis and follow up of product cost effectiveness Preparation of reports for the General Director. Design of research questionnaires for customers’ satisfaction levels and new product
2 Jahre und 9 Monate, Feb. 2001 - Okt. 2003
Senior Analyst Management and Actuary
Principal Financial Group S.A.
Analysis and presentation of monthly balance to headquarters (USA) regarding loss rates, reserve levels, portfolio cost effectiveness, amounts for recovery, reassurance position, etc. . Evaluation y preparation of statistics. New business proposals for the General Director. Coordination and improvement of administrative processes. Competition analysis. Sales force training. Presentations to the Insurance Superintendence. Putting together of quotes for the sales force.
1 Jahr und 1 Monat, Jan. 2000 - Jan. 2001
Analyst
CNP ASSURANCES
Participation in the creation of the system for the new Universal Life Insurance plans. Training for the back office and sales force.
3 Jahre und 7 Monate, Sep. 1994 - März 1998
Tarinee
Deutsche Bank
Technical training the bank’s strategic areas (Bankkaufman)
Ausbildung von Ricardo Lenga
2 Jahre und 6 Monate, Juli 2009 - Dez. 2011
Insurance
Universitat Internacional de Catalunya
Universidad de Buenos Aires
Sprachen
Englisch
Fließend
Deutsch
Gut
Spanisch
Muttersprache